Refund Policy

At HarborWaveShop.store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 30 days after delivery.

To be eligible for a return:

• The item must be unused.
• The item must be in original condition.
• The item must include original packaging.
• Proof of purchase is required.

Due to hygiene considerations, used, washed, or damaged towels may not be eligible for return.

How To Request A Return

To request a return:

1. Contact our customer service team.
2. Provide your order number and reason for return.
3. Wait for return approval instructions.
4. Ship the item back according to our instructions.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged.
• The wrong item was shipped.
• The item has a confirmed manufacturing defect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the refund status.

Approved refunds will be processed within:

5–10 business days

Refunds will be issued to the original payment method.

Please note that your bank or payment provider may require additional processing time.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item:

Please contact us within 7 days of delivery.

Include:

• Order number
• Photos of the product
• Description of the issue

We will review your request and provide a replacement, refund, or appropriate solution.

Non-Returnable Items

The following items cannot be returned:

• Used or washed towels
• Items damaged by improper care
• Clearance or final sale items (unless defective)